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FAQ

How do I become a member of Hearthorse?

Choose from two membership options: THE HERD or THE HERD + BOX. 

THE HERD is $20/mo and includes unlimited access to the Hearthorse Herd.

THE HERD + BOX is $30/mo with FREE shipping!  This membership includes unlimited access to the Hearthorse Herd plus a box of specially curated items for you and your horse delivered to your doorstep every other month.

How does the subscription work?

THE HERD:  You will be billed $20 every month on the same date of your original payment.  Once we receive your first payment, you will be sent a link to login to the Herd - our exclusive online community platform.  Cancel at anytime - no contracts, no fees.

THE HERD + BOX:  You will be billed $30 every month on the same date of your original payment.  Once we receive your first payment, you will be sent a link to login to the Herd - our exclusive online community platform.  You will receive a Hearthorse box every other month.  Cancel at least 24 hours before your scheduled recurring payment to avoid being charged for your next box.

Boxes are mailed during the following months: December, February, April, June, August, October.

What is the Hearthorse Herd?

The Hearthorse Herd is a unique online community where members can connect and share with other Hearhorse subscribers, access live virtual gatherings, monthly theme explorations, and more!  Once your membership is processed, you will be sent login info to join the Hearthorse Herd on Mighty Networks.  The Herd is accessible from your browser or the Mighty Networks app!  Post, comment, like, and chat - there are so many ways to connect to your Herd members.

What’s included in the HERD membership?

  • Unlimited access to our online community, the Hearthorse Herd.  The Herd is hosted on a private platform off of social media.  No ads, no distractions, all horsey goodness!
  • Three live virtual meetings a month led by the Hearthorse cofounders held via Zoom: Horse Girl Happy Hour, Cowgirl Up Mastermind, Theme Workshop
  • Monthly theme explorations and exclusive Herd content
  • Access to past live recordings
  • Discounts, special offers and early access to Trading Post items
  • VIP invitations and discounts to Hearthorse live events and hosted events.

Who is the Herd for?

The Hearthorse Herd is for anyone who is passionate about connecting to horses.  Do you really, like REALLY love horses?  Then the Herd is for you!

The Herd is a space to share in our love of horses outside of training methods, disciplines, or breeds.  It’s a welcoming space that is supportive, open-minded, and that celebrates YOU in your horsemanship journey.  The Herd is a place to learn more about our horses, ourselves, each other and... to have fun!

What if I don’t have a horse?

No horse required!  We welcome all members who have a passion for all things equine - all you need to join Hearthorse is a deep love of horses!  While some of our gatherings and box items are curated specifically for horse owners, there is still SO much to get from your membership as a non-horse owner.

What’s included in the box? 

Each Hearthorse box includes an assortment of two-five goods and products.  These specially curated boxes are focused on items for the horse lover, but we do sneak in some goodies just for your horse from time to time!

We focus on including box items that are thoughtful, useful, and multipurpose.  Handmade items, goods from small businesses, and sustainable products are our priority.

The Hearthorse box is a perfect way to treat yourself or the horse lover in your life.  We also offer stand-alone boxes and other items that are sure to delight in our Trading Post.

How often are boxes sent?

The Hearthorse box is mailed out every other month in the following months: December, February, April, June, August, and October.

Members who subscribe to the HERD+BOX on one of these months will receive either the theme box for that month or the Signature box based on availability. 

Are your packing materials sustainable?

The Hearthorse box is printed in the USA and made with the highest available recycled content.  The box itself is also 100% recyclable.  The packing materials included in the box are a mix of biodegradable excelsior and recyclable paper packing.

Our other shipping supplies are primarily recyclable and/or compostable materials.

Where do you ship?

While our Herd+Box membership is only available for subscribers in the US, we are able to ship stand alone items from our Trading Post internationally!

How do you ship?

We ship using USPS (United States Postal Service) and UPS. If you prefer or require a specific shipping method, please reach out to us at contact@hearthorse.us.

What is the return policy?

We want you to be 100% satisfied with your Hearthorse experience!  If you are unsatisfied with your membership or product, please contact us as soon as possible at contact@hearthorse.us.

What if my item is broken or faulty?

Unfortunately, we are only able to replace or exchange items on a limited case-by-case basis.  If you receive a broken/faulty item, please contact us as soon as possible at contact@hearthorse.us.

What is your cancellation policy?

HERD: Cancel at anytime.  You will be removed from the Hearthorse Herd at the end of your current billing cycle.

HERD+BOX: Cancel at least 24 hours before your scheduled recurring payment to avoid being charged for your next box.  You will be removed from the Hearthorse Herd at the end of your current billing cycle.

To cancel your membership, visit your Customer Account and click on the "Manage Subscriptions" button on the top left corner of your account screen.

Can I pause my membership instead of canceling?

 You can pause your Hearthorse membership at any time.  To pause, get in touch with us at contact@hearthorse.us.

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